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BY PURCHASING FROM ONYX EXOTICS YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE WITH OUR TERMS AND CONDITIONS REGARDING THE SALE OF LIVE ANIMALS AND MERCHANDISE FROM ONYX EXOTICS.

WE RESERVE THE RIGHT TO AMEND THE TERMS & CONDITIONS LISTED AT ANY TIME, AND WILL ENSURE THEY REMAIN UP TO DATE AND ACCURATE FOR PUBLIC ACCESS.

 

ORDERING

 

ORDERS ARE SUBJECT TO AVAILABILITY. WHEN AN ORDER IS PLACED WE WILL CONFIRM AND CREATE AN INVOICE SENT VIA EMAIL. UNLESS YOU HAVE RECEIVED A CONFIRMATION EMAIL FROM US CONTAINING YOUR INVOICE, YOUR ORDER IS NOT FINALIZED.

 

ALL ORDERS MUST BE PAID WITHIN 24 HOURS. ORDERS ON LIVE ANIMALS PAID AFTER FRIDAYS AT FIVE O’CLOCK PM WILL NOT BE SENT OUT THE FOLLOWING WEEK, THEY INSTEAD WILL BE DELAYED ONE WEEK TO ALLOW AMPLE TIME FOR ONYX EXOTICS TO PREPARE THE SUPPLIES AND ANIMALS FOR PROPER SHIPPING.

 

ANIMALS LISTED FOR SALE ARE PHOTOGRAPHED AND DESCRIBED TO TRUTHFULLY REPRESENT THE ANIMAL TO THE BEST OF OUR KNOWLEDGE. WE ARE NOT RESPONSIBLE FOR AND DO NOT GUARANTEE THE FUTURE SIZE, COLOR, OR TEMPERAMENT OF ANY ANIMAL SOLD. WE DO NOT GUARANTEE HATCH RATES OR MORPHS PRODUCED FROM AXOLOTL EGGS SOLD.

 

WE RESERVE THE RIGHT TO REFUSE SERVICE.

 

PAYMENT

 

PRICES SHOWN ARE THE SET PRICES UNLESS OTHERWISE AGREED UPON.

PRICES DO NOT INCLUDE SHIPPING/HANDLING UNLESS EXCLUSIVELY STATED.

 

ONYX EXOTICS ACCEPTS PAYMENTS MADE ONLY THROUGH INVOICES CREATED AND SENT USING PAYPAL.

 

SHIPMENT OF LIVE ANIMALS

 

USA SHIPPING ONLY

ONYX EXOTICS DOES NOT SHIP ANIMALS TO STATES IN WHICH IT IS ILLEGAL TO OWN OR TO IMPORT SAID ANIMALS, AND WILL VERIFY PERMITS TO OWN ANIMALS IN STATES WHICH REQUIRE THEM

 

ONYX EXOTICS SHIPS LIVE ANIMALS THROUGH USPS ON MONDAYS AND TUESDAYS ONLY.

A LIVE ARRIVAL GUARANTEE FROM ONYX EXOTICS ENTITLES CUSTOMERS TO A REFUND OF THE AMOUNT PAID FOR (A) PURCHASED ANIMAL(S) IN THE EVENT SAID ANIMAL(S) ARRIVE DECEASED. THE LIVE ARRIVAL GUARANTEE DOES NOT COVER SHIPPING FEES, AND THESE WILL NOT BE REFUNDED.

 

ONYX EXOTICS OFFERS A LIVE ARRIVAL GUARANTEE ONLY IN THE FOLLOWING CIRCUMSTANCES:

• JUVENILE/SUBADULT AXOLOTLS SHIPPED VIA PRIORITY MAIL OR PRIORITY MAIL EXPRESS*

• ADULT AXOLOTLS SHIPPED VIA PRIORITY MAIL EXPRESS*

 

*LIVE ARRIVAL GUARANTEE IS VOID IF THERE IS A DELAY OF A SHIPMENT IN TRANSIT, INCORRECT ADDRESSES ARE PROVIDED OR DELIVERED TO, OR PACKAGES ARE DAMAGED BROKEN.

 

*IN ORDER TO BE ELIGIBLE FOR A REFUND THE CUSTOMER MUST PROVIDE VIDEO EVIDENCE OF THE DECEASED ANIMAL IN THE UNOPENED SHIPPING CONTAINER WITHIN ONE HOUR OF DELIVERY. AFTER THE ONE HOUR TIME FRAME HAS PASSED, ONYX EXOTICS IS NO LONGER RESPONSIBLE FOR THE HEALTH AND WELL BEING OF ANY ANIMAL.

 

PACKAGES ARE INSURED UP TO $50 BY ONYX EXOTICS, ALLOWING CUSTOMERS TO FILE INSURANCE CLAIMS WITH USPS IN THE EVENT OF AN UNSUCCESSFUL SHIPMENT THAT IS NOT COVERED UNDER ONYX EXOTICS’ LIVE ARRIVAL GUARANTEE. ADDITIONAL INSURANCE AVAILABLE PRIOR TO SHIPPING UPON REQUEST AT THE CUSTOMER’S EXPENSE.

 

RETURNS

 

ALL LIVE ANIMAL SALES ARE FINAL.